The “Silent Call” procedure is a unique program in the Massachusetts Enhanced 9-1-1 system that allows a caller who is unable to verbally communicate their emergency over the phone to receive the appropriate response.

If you need to call 9-1-1 and you are unable to speak for any reason, such as a physical disability, domestic violence or home invasion, follow these simple steps using a touch-tone wired telephone or a cell phone:

DIAL 9-1-1 – Once the call is answered:

     POLICE – press 1        FIRE – press 2        AMBULANCE – press 3

The 9-1-1 dispatcher may ask questions that require a “yes” or “no” answer.
     YES – press 4             NO – press 5